Frequently Asked Questions

What is self-storage?

Self-storage is a service that provides you with a safe, secure and convenient location to store your belongings. You rent a storage unit for a specific period of time to store items that you don't have room for at home or in your business.

How long can I rent a storage unit?

We offer flexible rental periods ranging from month-to-month to longer-term leases. You can rent a unit for as long as you need it, and we offer discounts for longer-term rentals. Contact us today for more details.

Can I access my storage unit anytime?

Our storage facilities do have limited access hours. Check with the facility manager to confirm the access policy before renting a unit.

How do I make payments for my storage unit?

We offer automatic billing and recurring payments, as well as in-person and over-the-phone payments. Choose the payment method that works best for you and remember to make payments on time to avoid late fees.

What type of payment do you accept?

We accept various payment methods including cash, cheque, debit, money order or bank draft, Visa and MasterCard. Choose the method that is most convenient for you.

What types of items can I store in a self-storage unit?

Our self-storage units can accommodate a wide range of items including tools, equipment, furniture, seasonal items such as canoes, kayaks and decorations, as well as vehicles, and personal or business storage items.

What items are prohibited from storage?

For safety reasons, we do not allow the storage of hazardous materials such as explosives, gas, propane tanks, chemicals, or perishable goods. If you're unsure about whether an item can be stored, please contact us for clarification.

How much notice do I need to give before moving out?

To ensure we have sufficient time to prepare the unit for the next tenant, we require a 30-day written notice prior to moving out.

Is a deposit required to rent a storage unit?

Yes, we require a one-time damage and key deposit when renting a unit. The deposit will be refunded when you vacate the unit provided it is returned in the same condition it was rented in, and the lock and keys are returned.

Are your self-storage units climate-controlled?

Our self-storage units are not climate-controlled, nor are they heated. However, they are well-ventilated, and all units have insulated ceilings to help regulate the temperature.

Are my belongings safe in storage?

Our self-storage facility is equipped with 24/7 surveillance cameras, restricted tenant access and electronic gate entry. Each unit can accept up to four locks, ensuring your property is safe and secure. However, it's always a good idea to use a sturdy lock on your unit and purchase insurance to protect your items from unforeseen events.

Are my belongings insured while in storage?

While we do not provide insurance for your stored items, we highly recommend insuring your belongings to protect against unforeseen events.

Can Parkway Storage assist with packing advice or recommendations?

Absolutely! Our knowledgable staff can provide helpful packing advice and recommendations to ensure that you pack your belongings safely and efficiently. Feel free to ask us for any tips or guidance during your visit, or check out our Packing Tips!

Do you have issues with bugs or rodents in your self-storage units?

Our steel self-storage units are equipped with waterproof rubber seals, ensuring that no bugs or rodents can access your property. Since 2001, we have had no reported bug or rodent problems in any of our units.